Independent consumer advocacy comes first
At Timeshare Assistance, powered by KwikChex, our primary purpose is to protect and support timeshare owners. We are not a sales organisation, and we believe that everyone should have access to independent guidance before making important decisions.
That is why free advice and information will always be available. Whether you simply need help understanding your rights, want an independent opinion on information you have been given, or need guidance on the next steps, our consumer advocacy service is here to help.
In many cases, clear, impartial advice is all that is needed.
However, we also recognise that some situations are more complex. Many owners are dealing with significant financial losses, prolonged disputes, health issues, or simply find the process of challenging businesses or pursuing complaints stressful and overwhelming.
Where additional assistance is appropriate, KwikChex can discuss a range of support options designed to match your individual circumstances. Depending on your needs, this may include:
- Independent investigation and evidence gathering.
- Detailed assessment of contracts, sales representations and supporting documentation.
- Liaison with timeshare businesses and other organisations.
- Preparation and submission of reports to regulators, enforcement agencies and other relevant authorities.
- Assistance with complaints and dispute resolution.
- Referral to, or representation by, appropriately qualified legal professionals where legal action is the most appropriate course.
Every case is different. We do not believe in a one-size-fits-all approach or encouraging unnecessary action. Instead, we work with you to identify the most appropriate, proportionate and cost-effective way forward.
Our objective is simple: to ensure that every owner receives the right help, in the right way, at the right time.
Whether all you need is free independent advice or comprehensive professional support, you can be confident that our recommendations will always be guided by one principle above all others—protecting your interests as a consumer.